Electronic Communications

• Choosing right medium

• Setting context

• Cyberskills

• Structure e.g. headers

• Use of lists

• Use of filters

• Efficient personal filing

• Informality, humour

• Wrong medium for purpose

• Thinking aloud (mostly)

• Recipient action unclear

(c.f. speech acts)

• The ‘copy to all’ memo

• The essay

  • use one topic per email

• Repeating everything back

Effective Ineffective

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