Information Management

• Vocabulary/thesaurus

• A Knowledge Inventory

• Information Owners

• Incentives for sharing

• Navigation aids

• Using ‘librarians’

• Knowledge refining

• Know-who

• Search engine does all

• No structure (totally free text)

• No quality checks

• No feedback on usefulness

• No pruning, maintenance

• Formal/informal not clear

• Autonomous fiefdoms

• Everyone a librarian

Effective

Ineffective

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