Types of Packaging (examples)

• Best Practice Sharing

• Expertise Directories

• Intellectual Assets

• Intranets

• Domain know-how

• Communities (internal)

• Customer Knowledge

• Knowledge Centres

Best Practice Databases

Consultancy teams

IPR - licences, patents

Extranets

Expert systems, consultancy

Communities (e.g. industry)

Customer profiles, databases

Advisory Services

Internal KM Activities External K-Products

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