Capitalizing on Knowledge
Capitalizing on Knowledge:
From e-business to k-business

David J. Skyrme


Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

Chapter 7

Chapter 8

Chapter 9


Chapter 2 Update

This update is a prelimary update, one year after publication. A fuller update will be added shortly.

Name Dropping

As we intimated, DrKoop (pages 44-45) proved far from healthy and filed for Chapter 11 at the back end of 2001. Its website is still there, but had not been significantly updated. In the meantime, other health sites, such as NHS Direct in the UK, continue to provide free information. Several of the names in table 2.4 (page 47) are also no more, or in trouble. Qwest closed its network in August 2002, Fatbrain's MightyWords closed and the service companies Viant and Razorfish are a shadow of their former selves. Right now, it's tough in this space, and only the hardy, such as Yahoo! will survive. Nevertheless, innovation continues and new companies emerge to fill any vacuums. OnThe model remain valid.

Likewise, although 3G mobile services (pages 48-9) are on the horizon, their introduction has generally been delayed. Japan's DoCoMo remains a world leader and there is a European pilot of 3G services in the Isle of Man. PDAs continue to improve and the dividing line between a mobile phone and PDA will continue to blur.

Napster seems to have had its day. Large music companies are strenuously protecting their intellectual property from pirating, and are exploring even more robust digital rights protection (see pages 156-7) that may even hinder legitimate copying (try taking a DVD bought in one region of the world and play it on a player bought in another). In the background lurk more peer-to-peer products, some aiming at corporate applications, and others at the music/video enthusiast.

Northern Light (page 52) is now part of Divine. There have been hints that the free search service will be withdrawn.

B2B Exchanges

This is another area where the early promise has not been fulfilled. The successful exchanges seem to be the ones dominated by industry leaders and part of stable supply chains. The more dynamic ones have struggled to find a vialbe business model. The pioneer of them all, Chemdex (later Ventro) closed in early 2002. On the other hand direct B2B trading is thriving, with many B2B companies, such as Dell, doing the majority of their business through the Internet.

Related Websites

The author, David Skyrme, is the principal consultant of David Skyrme Associates providers of consultancy services and workshops on knowledge networking, Internet commerce and knowledge management. Its Knowledge Connections website provides a comprehensive resource for many topics covered in the book as well as providing knowledge management resources and a free monthly email briefing - I3 UPDATE / ENTOVATION International news.

Butterworth-Heinemann publishes a growing range of books on knowledge management. Its Knowledge Management Web pages keep you abreast of new publications as well as offering an email alerting service and special offers.