1	Communicating Knowledge The KM Challenge Dr David J. Skyrme David Skyrme Associates
2	Topics
3	The Essence Knowledge Management is the explicit and systematic management of vital knowledge - and its associated processes of creation, organization, diffusion, use and exploitation - to help achieve organizational objectives.
4	Essentially Different
5	Essentially Different
6	Essentially Chaordic
7	Shift of Focus
8	KM Maturity Curve
9	Holistic KM
10	Knowledge Cycles
11	Some Practices (1) Creativity techniques, simulation, skilful dialogue Information audit, knowledge mapping, expertise directories, text mining, conceptual mapping Interviewing, observing, intelligent agents, search/retrieval, peer assist Thesaurus, knowledge trees, meta-data tools, content management
12	Some Practices (1) Creativity techniques, simulation, skilful dialogue Information audit, knowledge mapping, expertise directories, text mining, conceptual mapping Interviewing, observing, intelligent agents, search/retrieval, peer assist Thesaurus, knowledge trees, meta-data tools, content management
13	Some Practices (2) Best practices, office design, share fairs, CoPs, doc. management, portals, intranets,cross-functional teams, knowledge centres AARs, project reviews, decision diaries, external forums, storytelling Packaging, decision support, process/ workflow, advising KM assessment, IC measurement and accounting, benchmarking Productizing knowledge assets, external portals, k-business
14	Some Practices (2) Best practices, office design, share fairs, CoPs, doc. management, portals, intranets,cross-functional teams, knowledge centres AARs, project reviews, decision diaries, external forums, storytelling Packaging, decision support, process/ workflow, advising KM assessment, IC measurement and accounting, benchmarking Productizing knowledge assets, external portals, k-business
15	KM & Communications
16	KM & Communications (2)
17	Converting Knowledge
18	Converting Knowledge
19	Knowledge Capture While You Work AARs, PPRs Client Dialogues Topic Communities
20	Best Practices
21	Sharing Knowledge
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23	Communications Channels
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25	Electronic Conversations Choosing right medium Setting context Cyberskills Structure e.g. headers Use of lists Use of filters Efficient personal filing Informality, humour Wrong medium Thinking aloud (mostly) Recipient action unclear (c.f. speech acts) The ‘copy to all’ memo The essay use one topic per email Repeat everything back
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27	Key KM Challenges 2004 Integration – with organisational goals / strategy Embedding – into knowledge workers’ routine Information overload – filter, refine the relevant Harnessing Networks – communities, social capital Measurement – narrative as well as numbers Collaborative technologies – that work with humans Openness and Trust – value-driven
28	Opportunities Showing how KM benefits ‘bottom line’ Telling stories of good practice Orchestrating conversations / communities Refining indigestible knowledge Integrating content – intranet / internet Exploiting new media (chat, VOD etc.) Sharing skills of communication
29	Opportunities Showing how KM benefits ‘bottom line’ Telling stories of good practice Orchestrating conversations / communities Refining indigestible knowledge Integrating content – intranet / internet Exploiting new media (chat, VOD etc.) Sharing skills of communication … Adding interest and excitement!
30	Final Thought
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32	Contact Details