Some Survey Results
Is your business knowledge intensive? 87% (2);
90% companies have plans to exploit knowledge (1)
Customer knowledge is the most vital (1,2,3)
Key Benefits - Innovation (2); Improved decision making (3) [Innovation No. 4 - 73%]
Key challenge: sharing knowledge (1); culture (2)
Sources: (1) Cranfield/Europe 100; (2) BI/E&Y (US/Eur 430); (3) JKM (73)