These guides offer insights and practical guidance for those involved with implementing specific KM practices. Each guide has a definiton and overview, a step-by-step process, guidelines, pitfalls, cases and examples and list of resources. See details of our package offers at the bottom of this page.
Knowing what you know - or don't know - is an important building block in a knowledge initiative.
Conducting a knowledge audit is the way to find out about what knowledge exists and what people need to do their jobs. This K-Guide takes you through the practical steps of conducting an audit, what pitfalls to avoid, and how to communicate the results in the most effective way.
Order individually below or as part of the Planning Pack.
Pages: 51. Format: PDF. File size: 550K.
Price: US$25; UK£12.50; Euro:16.
Peek inside (opens new window): Table of Contents - Sample page.
Many organizations face the real prospect of serious knowledge loss when people leave, for whatever
reason. Traditional exit interviews are rarely designed to capture key knowledge. This K-Guide describes
how to capture knowledge as part of a wider ranging 'exit process'. Illustrated with case material from Rolls Royce, NASA and the Islamic Development Bank.
Order individually below or as part of Combination Pack No. 1.
Pages: 25. Format: PDF. File size: 160K.
Price: US$20; UK£10; Euro: 15.
Peek inside (opens new window): Table of Contents - Sample page.
Often a challenging task for those trying to attract management attention - and funding - this guide codifies the prescriptions of the successful into a practical 7-step guide.
It gives particular attention to the essential groundwork ahead of making the case, and how to 'sell' it once it has been prepared. Case examples include Caterpillar, Clarica, SAS and Shell.
Order individually below or as part of one of the reduced price Combination Packs.
Pages: 27. Format: PDF. File size: 228K.
Price: US$20; UK£10; Euro: 15.
Peek inside (opens new window): Table of Contents - Sample page.
This guide explains how to develop a winning knowledge strategy using experience gained from our own consultancy work and analysis of successful case studies. It outlines the benefits and guides the reader through a 5-step process: information gathering, analysis and diagnosis, planning the apporach, documenting the detail, communicating and gaining acceptance. This is followed by a set of guidelines and pitfalls to avoid. Illustrative examples include BP, Siemens, Unisys and Xerox.
Order individually below or as part of one of the reduced price Combination Packs.
Pages: 20 plus references. Format: PDF. File size: 206K.
Price: US$15; UK£7; Euro: 10.
Peek inside (opens new window): Table of Contents - Sample page.
This guide describes the methods and approaches for implementing a best practices programme. It emphasizes that creating a best practices database is insufficient to achieve sustained benefits. It guides the reader through a 6-step process of identifying, discovering, documenting, validating, applying and developing the infrastructure. Cases and examples are Texas Instruments, Chevron, Ford, PA Consulting and Xerox.
Order individually below or as part of one of the reduced price Combination Packs.
Pages: 17 plus references. Format: PDF. File size: 258K.
Price: US$15; UK£7; Euro: 10.
Peek inside (opens new window): Table of Contents - Sample page.
Communities of Practice (CoP) are a key source of organizational knowledge and should be part of every KM initiative. However, their full potential is often not achieved. This guide describes a framework for CoP development and gives practical guidelines on how to establish, nurture, develop and sustain them. Real-life examples includes BP, Schlumberger, Scient, Siemens and Shell.
Order individually below or as part of one of the reduced price Combination Packs.
Pages: 32 plus references. Format: PDF. File size: 233K.
Price: US$15; UK£7; Euro: 10.
Peek inside (opens new window): Table of Contents - Sample page.
K-Guide Combination Pack No. 1:
Special package price including free bonus - 101 Things to Know About KM:
US$45; UK£22.50; Euro: 35.00. Zip file (570K).
KM Intro Pack: for those relatively new to KM. Includes:
Special package price including free bonus - 101 Things to Know About KM:
US$25; UK£12.50; Euro: 16. Zip file (354K).
Planning Pack: for those in the early stages of KM and planning implementation. Includes:
Special package price including free bonus - 101 Things to Know About KM:
US$50; UK£25; Euro: 37.50. Zip file (900K).
Measures Pack: our guides and tools for monitoring KM performance and valuing knowledge in one handy package. Includes:
Special package price:
US$40; UK£20; Euro: 27.50. Zip file (364K).
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