Practical tools to help you improve your knowledge management performance.

Each tool is typically 10-20 pages and comprises templates, guidance and examples. Each costs US$15; UK£7; Euros: 10. For a good deal on several purchases buy our combination packs - details at the bottom of this page.

Know-All Assessment.

50 questions to assess your KM capabilities. They provide a useful diagnosis along ten critical success dimensions. Each group is accompanied by explanatory material and exemplars of world-class practice. Guidance is given on how to carry out the assessment in practice, along with some real results. The simplified 10 question Know-All assessment gives you a flavour of the full version.

New edition (Nov 2007) - updated questions and guidance; new case examples; a new section on pitfalls; an additional results sample.

Additional information:
Pages:23. Format: Zip (includes full PDF document and Word templates). File size: 136K.
Price: $15; £7; Euros: 10.
Peek inside (opens new window): Table of Contents - Sample page.

To purchase individually click below, else buy special price Tools Pack.

KM Benefits Tree

A benefits tree is a simple but effective tool for showing the 'bottom line' benefits of knowledge management, by showing relationships between immediately visible benefits, through a series of steps to those understood by senior executives. This tool provides a benefits tree template, a 'how to' guide, worked examples, a checklist of common drivers and triggers for knowledge management, checklists of benefits for each category, a discussion of the main 'value propositions' by which knowledge management is commonly justified, and some real examples of benefits achieved.

Additional information:
Pages:18. Format: Word97. File size: 94K.
Price: $15; £7 Euros: 10.
More info (in new window): Table of Contents - Sample page.

To purchase individually click below, else buy special price Tools Pack.

The 10Ps of Internet Marketing

Despite the problems of many dot.com companies, the Internet is here to stay. E-commerce can bring advantages to every business, and there are few large corporations today that do not have e-business initiatives. However, our analysis shows that many organizations show a lack of understanding of how to market effectively via the Internet. This Knowledge Briefing considers how Internet marketing differs from conventional marketing, and introduces a ten factors that distil the lessons from successful Internet strategies. Each P is described in a structured format that introduces aims, strategies, guidelines, pitfalls, and gives URLs of examples and additional resources. The Briefing also includes a website evaluation template that helps you assess how effective a website is from a marketing perspective.

Additional information:
Pages: 22. Format: Zip (includes full PDF document and Word template). File size: 163K.
Price: US$15; UK£7; Euro: 10.
More info (in new window): Table of Contents - Sample page.

Combination Packs

Tools Pack: buy all three tools in this specially priced pack and get a free bonus 101 Things to Know about Knowledge as a free bonus.
Price: US$30; UK£17.50; Euro: 25. (Sent as single ZIP file; size: 170K).

Planning Pack: for those in the early stages of KM and planning implementation. Includes:

• Knowing What You Know - conducting a knowledge audit (K-Guide)
• Making the Business Case for KM (K-Guide)
• Developing a KM Strategy (K-Guide)

Special package price including free bonus - 101 Things to Know About KM:
US$50; UK£25; Euro: 37.50. Zip file (900K).

Measures Pack: our guides and tools for monitoring KM performance and valuing knowledge in one handy package. Includes:

• Know-All Assessment - assessing your KM status (K-Tool)
• Measuring the Value of Knowledge - approaches and methods (K-Briefing)
• KM Benefits Tree - categorizing benefits (K-Tool)

Special package price:
US$40; UK£20; Euro: 27.50. Zip file (364K).