David Skyrme Associates offers a variety of presentations and workshops that can be tailored to meet your needs. This page describes an example of a workshop focussed on the use of intranets for knowledge sharing. It provides a good basis for integrating your organization's Internet and intranet strategies with your knowledge initiative.

Why and Who

Key features of an effective knowledge initiative are methods of sharing knowledge, both explicit and tacit knowledge. Collaborative technologies such as intranets play an important role as do Communities of Practice. This workshop draws together these themes and explores ways in which knowledge connections can be created and enhanced. It provides knowledge managers with a good understanding on how best to exploit available technologies. At the same time it provides those with technical knowledge of the Internet and intranets on how these can be effectively applied to deliver benefits within the context of a knowledge initiative.

The workshop is therefore ideally suited for management teams and key staff who support change programmes, knowledge management initiatives, Internet and intranet implementation, such as programme directors, marketing managers, information professionals, knowledge managers, business development manager and corporate planners.

Benefits

On completing this workshop you will be able to:

• Identify the different ways that Internet and intranets contribute to success in knowledge management
• Understand the difference between 'publishing' and making active connections
• Analyze your own situation, including the opportunities and threats
• Develop Internet-based knowledge strategies to support business needs and create new opportunities
• Evaluate your needs in terms of external products and services and internal capabilities
• Take account of the factors that contribute to success and be aware of the pitfalls to avoid.

See also the list of wider benefits you can expect from attending this workshop.

Features

This workshop focusses on those aspects of an intranet that are crucial to improving knowledge development and sharing, viz:

• Strategy - Why do we want an intranet? How does it contribute to our business objectives?
• Knowledge - How can an intranet be used to tap into our sources of knowledge? What information, what discussion?
• Connections - who shall we weave into our local Web? Should we have an extranet?
• Practicalities - What standards should we use? Who should be involved in implementation? How do we select suppliers?
• Human and Organization Factors - have we the right culture? What do we need to do to encourage knowledge sharing?

This workshops allow participants to apply the concepts learnt to their own organizational situation, through a carefully designed set of learning cycles, each consisting of three parts:

• Concepts - presentation of key theory and frameworks
• Practice - small group exercises addressing key questions and choices
• Review and questions - plenary session to draw out and share key learnings, and to address areas that need further clarification.

Contents

Internet, Intranets and Extranets

Evolution - Drivers at Work

The Momentum of the Knowledge Movement

Five models of Interaction

Benefits they offer

Selected cases

Strategy Assessment (exercise)

The Strategic Context

Business Strategies and Priorities

Internet / intranet exploitation - from cost saving to creating new businesses

How intranets leverage knowledge capabilities

Evolution Curves - from transactions to knowledge

Maturity Assessment - KM, ICT, intranet and organizational readiness (exercise)

Connecting to Information

Five ways to Find Information

Aligning to User Needs

Finding Intermediate Connections

Developing Cost-effective Strategies

Do we Need an Information Centre?

Connecting to People

How to network?

Internet tools that help

Network building

Relationship building - nurturing customers

Knowledge Networking (exercise)

Knowledge Networks

People, Information and Knowledge

Evolution of Knowledge

Knowledge Processes

Creating Knowledge Networks - and Attracting Experts

Managing Information and Knowledge Resources

The Resource Perspective - IRM and Knowledge Management

The Information/Knowledge Value System

Adding Value - Appropriate Processes

Our Knowledge Gap (exercise)

Effective Implementation Strategies

Connections - how to make the ones that work

Communications - different types for different purposes

Coordination - selecting the right tool for the job

Collaborative Working - emerging tools and techniques

The good, the bad and the ugly - lessons from other people's Internet sites.

Action Planning

Reviewing and Prioritizing Needs

Current Assessment (from earlier exercises)

Options for Progress

Criteria for Selection

Next Steps - Planning, Resourcing

Critical Success Factors - and Avoiding the Pitfalls

Further Information

This workshop is customized for each client and is developed from our evolving set of structured modules. It is often a good introduction to our style of strategic knowledge consulting. The two main formats for this workshop are:

• Half or full day executive seminar - with opportunity for group discussion
• Full day workshop - with hands-on experience.

It can also be incorporated as one element of the Knowledge Connections module (module no. 10) of the ENTOVATION Ten-Step Knowledge Innovation^SM Assessment.

To discuss your specific requirements in further detail please contact our principal consultant David Skyrme. Email: david@skyrme.com. Tel: +44 1635 25 35 45.

Related Workshops and Services:

• Knowledge Management in Practice Workshop
• Internet Imperatives Workshop
• Enterprise Internet/Intranet Strategy Development
• Knowledge Strategy Development

Read what clients have said about our workshops.

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