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Knowledge Management is the explicit and systematic management of vital knowledge - and its associated processes of creation, organization, diffusion, use and exploitation - in pursuit of business objectives.
There are many definitions of knowledge management. We have developed this one since it identifies some critical aspects of any successful knowledge management programme:
Many programmes start by focusing on the thrust of better sharing of existing knowledge e.g. sharing best practices. However, our research indicates that it is the second thrust - the creation and conversion of new knowledge through the processes of innovation that gives the best long-term pay-off.
Most programmes will leverage value through knowledge by concentrating on just a few of these seven levers:
A wide variety of practices and processes are used in knowledge management. Some of the more common ones are shown in the table below:
A large number of tools, many computer based, are also significantly boosting the effectiveness of knowledge management. We have identified over 80 categories (often overlapping), including:
The report Creating the Knowledge-based Business highlights several recurring critical success factors:
It also highlights what distinguishes leaders vs. laggards.
We are in the midst of a surge of interest in the knowledge agenda. Numerous books and articles are appearing and conference organizers are having a field day. In a recent survey 92 per cent of respondents said that their business was knowledge intensive. This Knowledge Connections web-site has many primary resources, navigation aids, and links to resources:
In addition our products and services will give you access to more in-depth knowledge about knowledge. Our consultancy services, workshops and publications can help you improve your knowledge management effectiveness. We hope you find these pages informative, and look forward to hearing from you with your comments and suggestions (email:firstname.lastname@example.org)
© Copyright 1999, 2007. David J. Skyrme. All rights reserved.
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